Terms and Conditions
Policies, Terms and Conditions
The terms, policies and conditions (collectively known as “Conditions”) described below govern the use of this site (referred to as “Kadidja” or “site”). Your use and/or placement of any order indicate your acceptance of these Conditions by Kadidja of New York.
Kadidja does not claim or guarantee any specific results of using any products. Discontinue use if an allergic reaction or irritation occurs. As with all products, use common sense when using them.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Kadidja site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Kadidja reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: Visa, Amex, MasterCard and Discover. There is no surcharge for using your credit card to make purchases with Kadidja, but there is a $15 minimum per transaction. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Shipping Time — Most orders received will ship within five (5) business days. If items are not in stock we will always contact you regarding this and offer alternatives for the order. Orders are not processed or shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Kadidja or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
By placing international orders the customer understands and agrees that Kadidja and www.kadidja.nyc have no control and can not be responsible for the packages after they reach the customs in the destination country. Any fees and additional charges assessed by the customs in the destination country are the responsibility of the recipient. Kadidja has no control over customs fees. Post Office can track the package only up to the point of customs in the recipient’s country. The customers need to contact their customs for any information regarding delivery time or customs fees after the package has reached the customs. When choosing First Class International as an option for shipping the customer takes full responsibility if the package gets lost or damaged during transit, USPS does not provide insurance or tracking for this class of service.
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will ship your product as it becomes available. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Kadidja shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Please call or e-mail for Return Approval Code (RAC) BEFORE returning ANY items. No returns will be accepted without approval code. Customers pay for all return shipping.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. After the product is inspected you will receive a replacement with free shipping or refund.
If you want to return a product just because you don’t want it, you can still return certain items. However, we can give you a store credit only, no refunds, and a 10% restocking fee will apply. These returns have to be made within 14 days from purchase date. All returned items have to be unopened, unused, and in a complete original packaging.
Please call customer service at 212-673-8616 if you have any questions.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Kadidja is not responsible for the operation of or content located on or through any such site.
Copyright and Trademark Notice
This site is owned and operated by Kadidja. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Kadidja, Copyright © 2018, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Kadidja’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Kadidja signs them or not. Kadidja reserves the right to make changes to this site and these Conditions at any time.
Questions regarding these Terms, please contact us at: firstname.lastname@example.org